FAQs

When does the service change?

The green waste subscription service commences from 1 June 2017. To avoid any disruption to the green bin collections at your property you will need to sign up by 12 May 2017

How much does the new service cost?

The cost to subscribe to the service is £25 per bin in the first year (1 June 2017 to 31 March 2018) which is payable in advance. We do not offer any concessions

How do I subscribe?

If you have not used the system before, please click here to register to set up a new account. You can then subscribe and make payment via direct debit or by using a debit/credit card

I only have a small garden, can I share my bin with a neighbour?

Yes, but one of you must take responsibility to subscribe and pay for this service

I do not have a green bin but want to subscribe to the service. What do I need to do?

At the moment only households that currently receive an alternate weekly collection of grey and green bins are able to subscribe to the service. If the green bin is missing from your property and you wish to sign up for green waste collections please contact us to order and pay for a replacement container.

I use a gardening company, what should I do?

As the gardening company is classified as a business they must make provision to take the garden waste away and dispose of it commercially (please remember to confirm they are registered as a waste carrier to ensure correct disposal)

I live in a flat/shared accommodation – what happens?

You will need to speak with your neighbours, landlord, or managing agent to see if they are willing to pay for the shared green waste collection service at the property

I am due to move into a new build property, what do I need to do?

You will need to check that the property you are moving to is registered on the alternate weekly collection of grey and green bins. Please contact us to confirm this and order and pay for the   containers before subscribing to the green waste collection service

How often will the green bin be emptied?

The green bin will continue to be emptied on a fortnightly basis, however collections will not take place over the Christmas period

What can I put in the green bin?

Garden waste such as grass cuttings, hedge trimmings, leaves, flowers plants, weeds and real Christmas trees (chopped up) can be collected. We can no longer collect food waste in the green bins, this should be home composted or placed in the grey bins. Plastics, rubble, soil, sand and general waste are also not accepted as part of the green waste collection service

If I subscribe to the service half way through the year will I be eligible for discount?

No, the charge is £25 per bin in the first year, regardless of when you choose to subscribe. The subscription period is 1 June 2017 to 31 March 2018

I do not use my bin during winter, can I pay a reduced subscription fee?

The £25 charge is for the annual subscription, we do not offer any concessions

What if I don’t want to pay for the service?

The green waste service is entirely optional. If you choose not to subscribe to the service the council will not collect your garden waste

If I choose not to subscribe to the service, how can I dispose of my garden waste?

You may wish to consider home composting. Home composters are available to purchase via Lancashire County Council, further details are available via www.getcomposting.com Alternatively garden waste can be taken to the Household Waste Recycling Centre (Saltcotes Road, Lytham)

How will the collection crew know that I have subscribed to the service?

Once you have subscribed to the service your property will be registered on software used in the collection vehicle and a sticker will be applied to the green bin once the new service commences.

What happens if I move house?

The green bin must be left at the property for which you have subscribed, you must not take the bin with you. If you move to another property within the borough where a subscription has already been made you do not need to do anything. If you wish to join the service at your new address you will need to subscribe

Can I have a refund if I cancel the service?

In line with Consumer Contracts (information, cancellation & additional charges) Regulations 2013 you have 14 days from the acknowledgement of the terms and conditions  to request a cancellation. We are unable to offer partial or full refunds at any other time throughout the year

If the council fails to empty the green bin, can I have a refund?

No, if the bin has not been emptied this may be because it contains the wrong items, was presented after 7:30am or was too heavy to be safely handled by the collection crew. In the unlikely event that the bin has been missed please notify us within one working day and where possible we will aim to return within 48 hours

If I choose to place my green waste in the grey bin will additional bags be collected?

No. The Council operates a strict no side waste policy and the bin must be presented for collection with the lid closed. Applications for an additional grey bin will not be considered for the disposal of garden waste